Frequently Asked Questions (FAQ)
What is The Nesting Box?
The Nesting Box is a Canadian subscription box created especially for backyard chicken lovers. Each box is thoughtfully curated with a seasonal mix of treats, enrichment, handcrafted items, coop essentials, gardening goodies, educational resources, and surprises for both you and your flock.
What comes in each box?
Each month’s box is different, but may include:
- Healthy chicken treats
- Toys and enrichment items
- Coop supplies
- Seasonal décor
- Gardening goodies
- Handmade products
- Educational resources
- Stickers, decals, or small gifts
- Exclusive surprises
Every box is built around a unique seasonal theme.
Are all boxes the same?
No! One of the best parts of The Nesting Box is the surprise.
Items are thoughtfully selected, and many products are randomized. We also do our best to avoid sending duplicate items to returning customers whenever possible.
How often are boxes shipped?
Subscription boxes are shipped once per month.
We’ll announce ordering deadlines and shipping dates on our website and social media.
Where do you ship?
We currently ship throughout Canada.
Local pickup may also be available for customers in our area when offered at checkout.
Is shipping included?
No.
Shipping is calculated separately at checkout based on your location and the size of your order.
What box sizes are available?
We currently offer three options:
Mini Box – $30 value
Standard Box – $50 value
Deluxe Box – $80 value
Are the treats safe for chickens?
Yes.
We carefully select products intended for poultry. However, every flock is different, so we recommend introducing new treats gradually and supervising your birds when offering new products.
Please review ingredients if your flock has any specific dietary requirements.
Are your handmade items all identical?
No.
Many of our products are handcrafted, so slight variations in colour, wood grain, stitching, or finish are completely normal and make each item unique.
Can I return my subscription box?
Due to the curated and seasonal nature of our boxes, we do not accept returns or offer refunds once a box has shipped.
If your order arrives damaged or an item is missing, please contact us within 7 days of delivery so we can help.
What if something is damaged during shipping?
Please email us within 7 days of receiving your order.
Include:
- Your order number
- A description of the issue
- Photos of the damaged item and packaging
We’ll work with you to make it right whenever possible.
Do you guarantee specific items?
No.
Each month’s collection is carefully curated, and product availability can change. If an item becomes unavailable, we’ll substitute it with another item of equal or greater value.
Can I purchase The Nesting Box as a gift?
Absolutely!
The Nesting Box makes a wonderful gift for backyard chicken keepers, hobby farmers, and anyone who loves spoiling their flock.
What payment methods do you accept?
We accept secure online payments through our checkout system, including major credit and debit cards supported by our payment provider.
How can I contact you?
If you have any questions, we’re always happy to help!
You can contact us through our Contact page or by emailing us directly, and we’ll get back to you as soon as possible.
Why choose The Nesting Box?
Because we’re more than just a subscription box.
We’re backyard chicken keepers ourselves, and every box is packed by hand with care. We focus on quality, seasonal themes, handcrafted touches, and products we’d genuinely be excited to receive for our own flock.
Our goal is simple: to bring a little joy to both you and your chickens—one box at a time.
This FAQ will work really well on your website and should answer most common customer questions before they even need to reach out. As your business grows, you can always add more questions based on the feedback you receive. 
What is Kind of Homesteading?
Kind of Homesteading is a Canadian small business dedicated to backyard chicken keeping, homesteading, and handmade creations. We share educational resources and offer products designed to make life with your flock more enjoyable.
Where are you located?
We’re proudly based in Ontario, Canada.
Do you ship across Canada?
Yes! We currently ship to customers throughout Canada.
Do you offer local pickup?
When available, local pickup will be offered during checkout. Details will be provided after your order is placed.
Do you sell live birds or hatching eggs?
Occasionally, yes. Availability varies throughout the year. Please visit our Facebook page for current availability.
What kinds of products do you sell?
We offer a variety of products, including:
- Handmade items
- Chicken-themed gifts
- Coop accessories
- Digital downloads
- Educational resources
- Stickers and decals
- Seasonal products
- The Nesting Box subscription
How can I stay updated?
Follow us on social media or subscribe to our newsletter for product launches, educational content, special promotions, and new releases.
Do you make custom items?
From time to time, we may accept custom orders depending on our workload. If you have an idea, we’d love to hear from you—please contact us to discuss your request.
How can I contact you?
You can reach us through our Contact page or by email. We’ll respond as soon as possible.
Why did you start Kind of Homesteading?
Kind of Homesteading was created from a genuine passion for backyard chickens, creativity, and helping others enjoy the hobby. We believe every flock deserves a little extra love, and we’re excited to share that passion through our products and educational resources.
Digital Downloads FAQ
What is a digital download?
A digital download is a product you purchase online and download directly to your computer or device. No physical item will be shipped.
How do I receive my files?
After your purchase is complete, you’ll receive an email with a download link. You can also access your downloads from your account (if applicable).
What file formats do you offer?
Our products may include one or more of the following file types:
- PNG
- SVG
- JPG
- ZIP (containing multiple files)
The file type will always be listed in the product description.
Can I use your digital files for commercial purposes?
Unless otherwise stated, our digital products are for personal use only.
You may not:
- Resell the files.
- Share them with others.
- Upload them to other websites.
- Claim the designs as your own.
If a product includes a commercial licence, it will be clearly stated in the product description.
Can I get a refund?
Due to the nature of digital products, all digital download sales are final.
However, if you receive the wrong file or experience a technical issue, please contact us and we’ll gladly help.
My file won’t download or open.
Don’t worry! Contact us with your order number and a description of the issue, and we’ll help resolve it as quickly as possible.
Can I print the files at home?
Yes! Most of our printable products can be printed at home or through a professional print shop. Please review the product description for any recommended paper or printer settings.
Can I use the designs on products I sell?
No, unless the product specifically states that.
Will colours look exactly like they do on my screen?
Colours may vary slightly depending on your monitor, printer, paper, and printer settings.
Handcrafted Items FAQ
Are your products handmade?
Many of our products are handmade by us or carefully sourced from talented makers. Each piece is crafted with care and attention to detail.
Will my item look exactly like the photos?
Because handmade items are created individually, slight variations in colour, wood grain, fabric pattern, paint, or finish are normal and make every piece unique.
Do you accept custom orders?
Some products may be available for customization. If custom options are offered, they’ll be noted in the product description. If you’re looking for something specific, feel free to contact us.
How long does it take to make handmade items?
Processing times vary depending on the product. Estimated production times are listed on each product page before purchase.
What materials do you use?
Materials vary depending on the item and may include wood, vinyl, acrylic, fabric, polymer clay, or other crafting materials. Product descriptions include details where applicable.
Can I return a handcrafted item?
Unused handcrafted items may be eligible for return in accordance with our Returns & Refunds Policy.
Custom or personalized items are generally non-refundable unless they arrive damaged or we made an error with your order.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include photos of the item and packaging. We’ll review the issue and work with you on an appropriate solution.
Are handcrafted items food-safe?
Only products specifically labelled as food-safe should be used with food. Please follow any care or usage instructions provided with your purchase.
How do I care for my handcrafted item?
Care instructions vary depending on the product. Any special cleaning or maintenance information will be included with the product listing or packaging.
Why choose handmade?
Handmade products offer character, craftsmanship, and individuality. Every purchase supports a small Canadian business and reflects the care that goes into creating something unique rather than mass-produced.